Unboxing and Features
Specifications and Measurements
Additional Products
After Sales Service
Support & Knowledge Base
Order Issues
1. I didn’t receive my order/I need help with the tracking number
To help keep you informed, we will send your tracking number to the email address you provided through [email protected].
If you haven’t checked your email in time, don’t worry – the email may already be in your junk mail or other folder.
Simply click here to access your order details and track your package using your order number. This way, you can track your package at any time.
We want to make sure you receive your order as soon as possible, but please keep in mind that delivery times may vary depending on your destination. We will get your package to you as soon as possible.
If you have any questions or concerns, feel free to contact us by emailing [email protected]. We are more than happy to help you.
2. I want to modify my order
We fully understand our customers’ need to make changes to their orders.
Simply contact our customer service team at [email protected] as soon as possible and we will do our best to accommodate your request.
If your order is not yet complete, we can still make changes for you.
We really want you to have a satisfying shopping experience, so please don’t hesitate to contact us.
If you’re curious about the specifics, you can review our terms and conditions at https://www.curmark.com/terms-of-service/.
Thank you for being a part of our community!
3. I want to return the product
Before you begin the return process, make sure you have all the information you need to ensure a smooth return process.
Our Terms of Service and Return Policy outline everything you need to know, so we recommend taking a quick look before you start.
You can find them at these links: https://www.curmark.com/terms-of-service/ and https://www.curmark.com/return/.
If you have any questions, we are always here to help and appreciate your continued support!
4. I have a question about payment
If you have any questions about payment, we just want to let you know that using a different currency may affect the price you see on your bill. We don’t want to catch you off guard!
We recommend checking the order confirmation email. When it is good to include all the details you need to understand. As a reminder, if you add any accessories or extras to your order, this will show up on your bill as a separate charge.
To give you a better idea, we’ve attached a quick snapshot for your reference. If you have any questions, we’re always here to help!
5. I want to buy more products
Good news, now you can buy Curmark series accessories to make your life easier!
Whether you’re worried about other products that don’t hold up to wear and tear, or you want to buy fresh products, our Curmark Series accessories have you covered.
Say goodbye to constant product replacement and hello to new products that are more durable with Curmark.
We’ve got your back!
Curmark Issues
1. What is Curmark Memory Foam Pillow?
The product is designed specifically for your unique needs, allowing you to sleep through the night.
The products are ergonomically designed to use the head, neck, shoulders and back are fully supported.
Say goodbye to discomfort and tension and welcome the beauty sleep. Wake up to a new day.
The neck can finally feel the support it’s been craving!
2. What is the Curmark Memory Foam Pillow made of?
This pillow is made of the best materials and is completely odorless and free of chemicals.
It is free from any harmful substances and is safe to use.
The outer layer of the pillow is 100% polyester and the inner layer is 100% polyurethane.
This pillow weighs 0.715KG and measures 50x30x6/10CM. welcome the beauty dream!
3. Are Curmark pillowcases machine washable?
Of course you can!
The pillowcase is super easy to clean and can be machine washed and cleaned at any time.
Friendly reminder, please check the product label carefully before cleaning.
Please do not disassemble the inner pillowcase, the pillow insert cannot be cleaned.
Just clean the pillowcase.
4. What sleeping position is most suitable for Curmark Memory Foam Pillow?
Whatever sleeping position you prefer!
Ergonomically designed to fit all sizes of head and shoulders.
Products provide you with the comfort you need.
Whether you like to sleep on your back, side or stomach, Curmark is the perfect pillow for you!
5. Will Curmark make me sleep better?
Curmark memory foam gives you the sleep you’ve never had before.
Not only does it provide the perfect support for your head and neck, but it also improves those aches and pains that keep you tossing and turning all night long.
Wake up refreshed and ready to take on a new day!
6. Can Curmark Memory Foam Pillows be taken on a trip?
Of course you can, we’ve got you covered for your trip!
Our products are perfect for taking on the go.
Whether you’re taking a long flight or a train, our pillows will ensure you get a restful night’s sleep without any worries.
Our Curmark pillow is the right one for you! Designed for the head and neck, it remains comfortable even when you’re sitting up straight.
What are you waiting for?
Buy a Curmark pillow today and travel in comfort!
7. Why is my Curmark package smaller than advertised?
When you receive your Curmark pillow, the product is curled up in a vacuum-packed bag.
But don’t worry, we did this for environmental purposes and to make the packaging more compact for easy shipping.
Once you take it out of the package and wait at least 24 hours, it will return to its original shape!
8. How long does it take to get used to the Curmark pillow?
Curmark pillows take some time to get used to!
It may take about 8 weeks to adapt to your needs.
During this time, the memory foam cells in the Curmark pillow are opening up and adapting to your weight and temperature changes, and will provide you with a comfortable night’s sleep for years to come.
If you want to speed up the acclimation process, there are a few tricks you can try.
Gently pressing or even heating the Curmark pillow can be effective in speeding up the acclimation period.
Be patient, and your Curmark pillow will soon be perfect for your sleep!
9. What can I expect once I try Curmark for the first time and use it for a while?
When you first get your Curmark pillow, you may notice that it feels a little hard and cold.
But don’t worry! Give it some time and it will gradually adapt to your body and provide the perfect level of comfort.
We have received feedback from our customers about some of the wonderful benefits of using the Curmark pillow.
Many have noticed improvements in their spine and posture, as well as a reduction in neck and shoulder pain.
In addition, they are experiencing new levels of overall comfort and support!
10. Why does my Curmark have an odor?
When you open a Curmark pillow, you may smell a slight odor caused by a process called “venting,” which occurs when chemicals in the pillow break down and disperse into the air.
These chemicals, called volatile organic compounds (VOCs), are used to make the pillow flame retardant and to make the memory foam denser and stickier.
Make sure to dry your Curmark pillows in a well-ventilated area for at least 24 hours before bedtime to reduce the initial odor – don’t worry, it usually goes away within a few days! Regular airing out with a pillowcase will further reduce lingering odors.
11. How does temperature affect my Curmark pillow?
Temperature plays a big role in the firmness of your Curmark pillow because memory foam responds to heat and pressure!
When it’s cold, it feels firm, but when it gets warmer, it gets soft and comfy!
When it is cold, it feels hard and stiff, but when it gets warm, it becomes pliable and comfortable.
By the way, temperature also affects how well the memory foam fits your head and neck.
When it’s warm, it conforms closely to your shape, providing excellent support and relieving pressure, while when it’s cold, it quickly regains its original shape and retains its elasticity, preventing any sagging.
Order and Delivery Status
1. How can I track my Curmark orders?
We’re glad you placed your order with Curmark.com!
To check the status of your order, all you have to do is access our tracking system via the email you provided when you ordered or via the unique tracking number assigned to your order.
Simply go to Track My Order and fill in the necessary information.
It is very easy!
You’ll always know where your purchase is and when it will arrive.
2. I have completed my order, but have not received confirmation of my order.
We completely understand how frustrating it can be when you don’t receive a confirmation of your order. Don’t worry, we’re here to help!
First of all, it’s possible that your email address was entered incorrectly during the purchase process. Even the best of them do! Another thing to check is your spam folder.
If you’ve checked both of these things and still haven’t received your confirmation, please don’t hesitate to contact us. We have a handy contact form on our Contact page specifically for this issue. Just put “I didn’t receive an order confirmation” as the subject and we’ll look into it right away.
Thank you for choosing our brand to shop with and we hope to receive your order confirmation soon!
3. Can I change my shipping address?
We understand how important it is to get your package to the correct address.
We have a way to update your delivery details before your order leaves our warehouse.
To change your shipping address, all you need to do is contact our friendly customer service team by sending an email to [email protected].
Please remember to include “Change of Delivery Address” in the subject of your email so that we can help you change your delivery details in a timely manner.
Once your order has been shipped, it may not be possible to make any changes to your shipping address due to logistical constraints.
We always encourage our customers to double check their information to avoid any confusion or inconvenience.
If you have any concerns or questions, our dedicated staff will be happy to assist you. Don’t hesitate to contact us by sending an email to [email protected]!
4. How can I cancel my order?
If you decide to cancel your order, we fully understand.
Our customer service team is always here to help you!
Contact us at [email protected] and we’ll do our best to help you.
If your order is not yet complete, there is a good chance we can make some changes for you.
However, please keep in mind that we usually process orders within 24 hours of receiving them.
Once your order is all packed and ready to go, it will be very difficult to make any changes.
But no matter what, we are here to help you! Thank you for your understanding!
5. Can I change my order?
Need to change your order? No problem!
As long as our products have not yet been delivered to our logistics partners.
Just send us a message via our Contact Form with the subject “Cancel my order” and don’t forget to add your order number.
After that it’s very easy – you can place a new order and make any adjustments you want. Thank you for choosing us!
6. How can I get my invoice?
Just a reminder that the invoice for your purchase was sent to the email address you provided.
If you haven’t received it yet, don’t worry! Just send us an email at [email protected] and our wonderful customer support team will be there for you.
7. When will my order arrive?
We usually take about 1-3 business days to process your order.
Depending on the country you are in, you can expect the following delivery times.
United States: 8-12 days
Germany: 10-14 days
Sweden: 10-14 days
Austria: 10-14 days
Canada: 12-18 days
France: 10-14 days
Italy: 10-14 days
Spain: 10-14 days
Switzerland: 12-15 days
United Kingdom: 8-12 days
Norway: 10-14 days
Colombia: 12-18 days
Netherlands: 8-12 days
Poland: 8-12 days
Belgium: 10-14 days
Brazil: 12-18 days
Finland: 10-14 days
Argentina: 12-18 days
Czech Republic: 10-14 days
Romania: 10-14 days
Mexico: 8-12 days
Slovakia: 10-14 days
Denmark: 10-14 days
Ireland: 12-15 days
Hungary: 10-14 days
Australia: 10-14 days
Greece: 10-14 days
Portugal: 12-18 days
Bulgaria: 10-14 days
Croatia: 10-14 days
Luxembourg: 10-14 days
South Africa: 12-18 days
Thailand: 10-14 days
New Zealand: 10-14 days
Cyprus: 10-14 days
Latvia: 12-18 days
South Korea: 5-8 days
Turkey: 10-14 days
Estonia: 12-18 days
Ukraine: 10-14 days
Malaysia: 10-14 days
Malta: 10-14 days
Liechtenstein: 12-18 days
Japan: 10-14 days
Philippines: 1-5 days
Disclaimer: Due to the condition of the COVID-19, delivery may take longer to reach you.
Delays may occur, especially during the holiday season.
But rest assured, we are doing everything we can to make sure your order arrives as soon as possible! We know that waiting can be frustrating, but we really appreciate your understanding and patience during this time.
If you would like more information, please be sure to check out our Shipping Policy.
8. How do I track my orders?
You need to do this to track your order.
Simply find your order number, tracking number or email address and go to the Track My Order page. Fill in the information in the correct location and click “Track”.
And you’re done! You can now follow the progress of your order. Pretty simple, right?
9. What is the cost of shipping?
Find out the shipping cost of your Curmark order in one step!
All you have to do is go to Curmark.com and go to My Account Page.
There, you will find the information you need.
Returns & Claims
1. How can I return the product?
We understand that sometimes your purchases are not as good as they should be, and that’s totally okay!
If you need to return an item within 30 natural days of receiving your order (which you can track using the tracking number we provide), we’ve got you covered.
All you need to do is contact our friendly customer support team at [email protected] and simply tell us why you want to return the item. We’ll take care of the rest!
A friendly reminder, please note that the customer is responsible for the shipping costs of the return and we will not be responsible for any costs. If you would like to know more about our Returns & Refunds Policy, please feel free to check out the guidelines.
2. How long will it take to process my refund?
Don’t worry! We have a simple refund policy!
All you need to do is return the unused product in its original, undamaged packaging.
Then, while we process your refund, you can relax and wait!
We will ensure that everything is sorted into our returns warehouse within 14 business days of receiving your package.
The refund will be returned to your bank account within 1-3 business days. Wouldn’t that be great?